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ISI - FoOd serving Products
NEW ZEALAND DISTRIBUTOR

Safco is your supply centre for ISI equipment

For more than 50 years in their headquarters in Vienna, ISI leads the way in the development of commercial foodservice, pressurised gas food dispensers.

ISI dispensers are available with many and various tips and siphon sizes to help you quickly and efficiently garnish a plate of top a dessert.

Safco can advise and supply you with the right dispenser for every application in your QSR or fine dining restaurant.

FAQs for use and troubleshooting ISI Equipment

How do I know whether my iSi Whipper is suitable for hot preparations?

Only iSi stainless steel whippers with a red silicone ring are suitable for hot preparations.   

Can I put the iSi Whipper in a hot water bath or in a bain-marie?

The iSi Gourmet Whip can be heated/kept warm in a bain-marie at max. 75°C/165°F without the charger holder. 
Never put the iSi Thermo Whip in a bain-marie or water bath.

How can I dispose of the chargers? Can the chargers be recycled?

Please dispose of your iSi Chargers in a waste metal bin, sometimes referred to as "blue waste." Chargers placed in these bins can be recycled.

Can I use bottle components from other companies with iSi components?

You should only use iSi original components. The individual components of iSi Whippers are tailored to work perfectly together. Never combine your iSi Whipper parts with those from other manufacturers as we cannot provide a guarantee for them. iSi heads are marked on the head and charger holder. iSi bottles are marked on the base.

Why have the contents of my iSi Whipper not solidified?

Not enough binding agent was used or the required chill time was not observed.
Not enough cream chargers have been used. Only use original iSi Cream Chargers with your iSi Whipper! The iSi system has been tailored to work perfectly together, guaranteeing the best quality.

The following number of chargers will be required depending on the whipper size:

  • 1 iSi Charger for 0.25 L and 0.5 L (~8.5 and 17 fl. oz.) iSi Whippers
  • 2 iSi Chargers for 1 L (~34 fl. oz.) iSi Whippers
How long does the mixture keep in the iSi Whipper?

Preparations can be kept in the refrigerator for up to 1 week thanks to the air-tight system.

What do I do if after being cleaned in the dishwasher, my whipper has a kind of white film on the head?

Check the whipper instructions to ensure that your whipper is actually dishwasher-safe.
Under certain circumstances, such as at high cleaning temperatures, with too long a contact time, or too high a pH value of the cleaning agent, it can happen that a light white or gray-colored film can build up on the metal head. This does not impair the functionality of the whipper in any way. Do not scrape. Do not use scouring agents.

What do I do if I cannot unscrew the head of my iSi Whipper?

First release the pressure: Place the whipper with the head upwards and hold a towel over the outlet. Activate the lever until the iSi Whipper is no longer under pressure. Now the head can be removed from the bottle. If the head still cannot be removed, please contact iSi or your service center.

Why can't I completely empty the contents of my iSi Whipper?

When working with cream, it is important to note the fat content. Shaking it for too long may cause the cream to become too stiff. For optimal results, use cream with a fat content of 32-36%.

Tip: Note the fat content when shaking cream:

  • Fresh cream with a fat content of 36% should be shaken a maximum of 3 times.
  • Fresh cream with a fat content of 32% should be shaken a maximum of 4–5 times.
  • Do not shake between portions!

The whipper was not operated with the tip pointing downwards. The pressure was therefore lost prematurely and the whipper can no longer be emptied completely.

Tip: Always operate the whipper with the head pointing downwards. If the whipper is only held at an angle, the gas cannot completely press the mixture out of the bottle and residue will be left in the bottle.

Not enough cream chargers have been used. Only use original iSi Cream Chargers with your iSi Whipper! The iSi system has been tailored to work perfectly together, guaranteeing the best quality. The following number of chargers will be required depending on the whipper size:

  • 1 iSi Charger for 0.25 L and 0.5 L (~8.5 and 17 fl. oz.) iSi Whippers
  • 2 iSi Chargers for 1 L (~34 fl. oz.) iSi Whippers

The basic mixture is too stiff.

Tip: Reduce the amount of gelatin or the proportion of binding agent in the recipe. 

No time to talk?

Please use this form to get in contact with the Safco Commercial Equipment Supply Team. We will get back to you in the next business day!

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